Did you know? You can track the feedback you send us - in every Magic Suite app
Every Magic Suite app — ReportMagic, AlertMagic, ProMagic and the rest — lets you send us feedback in a couple of clicks. What fewer people realise is that you can also follow what happens to it afterwards, using the same built-in viewer wherever you are. Here’s the full picture.
Sending feedback (the speech bubble)
Look for the speech bubble icon in the app’s top menu — it’s there whether you’re logged in or not. Click it, and a pop-up lets you choose the type of feedback and a priority:
- Bug Report
- Compliments
- Feature Request
- Support Request
Behind the scenes, that raises a ticket on our systems and routes it to the right person — Operations for a support request, a product manager for a feature request, and so on.
Seeing what you sent: the Feedback viewer
This is the part that often goes unnoticed. From the Profile page in any Magic Suite app, you can open the feedback you’ve submitted — no special permissions needed. And admins get a wider view (more on that below). It’s the same viewer in both places, so it works exactly the way you’d expect no matter which app you’re in.
Crucially, the viewer doesn’t show a stale snapshot from the moment you hit submit — it pulls the most up-to-date version every time you open it. So whatever’s happened since you raised it is right there in front of you.
Open an item and you get a clean, two-pane view:
- Left — the details. The feedback’s type, priority and current status, along with the full summary and description — including any screenshots and images attached to it. Descriptions are rendered properly too, so formatting and code blocks display as code rather than a wall of raw markup.
- Right — the conversation. The full thread of comments and updates, so you can see exactly how it’s progressing rather than wondering where it went.
Each item also carries our internal ticket reference, which makes it easy for us to find and discuss if you ever get in touch.
For admins: every user’s feedback in one place
In the Admin App, administrators get a Feedback table listing the feedback raised by users across your Tenant — showing the user, summary, description, priority and our internal reference. Select a row and use the Screenshot or View buttons to dig into the detail (the View button opens that very same two-pane viewer, pulling the latest comments, updates and images for the item).
It’s a quick way to keep an eye on what your users are reporting and asking for — across every app — from a single screen.
Why it’s worth a look
- Transparency — see the live status, the latest conversation and the images on the feedback you send, instead of it vanishing into the ether.
- Consistency — one viewer, identical everywhere, from your Profile to the Admin App.
- Easier conversations — quote the internal reference and we’re instantly on the same page.
Next time you spot a bug, have an idea, or just want to say something nice, hit the speech bubble — then pop over to your Profile to watch it progress.
And if you’d like to go further, join the conversation in our online community at https://community.panoramicdata.com/ — ask questions, share insights, and help shape where Magic Suite goes next. 
Learn more: Admin App: Feedback help page · Magic Suite documentation